We value your business and want to ensure your satisfaction. FirstCry UAE's help center and the contact details section. To help us do this, please fill out the form below. For the rest of the world, expect delivery in 10 - 14 days. Something to consider, it took 4-5days for the order to be dispatched and another 5-7days to arrive so plan ahead if you are planning to switch providers. Find our customer care number and info on returns, order information, order cancellation, refunds etc. If you have a question about a part, please contact us at customer service: For US and Canada Customers: Telephone: 1-800-933-0771 FAX: (877) 933-0771 Email: customerservice@kidkraft.com. Please note: We are currently optimizing our mobile experience for our parts website. Please note: We are currently optimizing our mobile experience for our parts website. Great value, only took 10 minutes to port my phone number. If you have questions about your membership or products you've purchased at Costco, please visit the membership counter at your local Costco or Contact Customer Service. A BBQ grill with food and utensils gets the creative juices flowing. Item model number 65949 Manufacturer recommended age 36 months - 8 years Batteries 6 LR44 batteries required. Delivery within North America usually takes 7 - 10 business days. If you have missing or damaged parts, our sincere apologies, we will certainly do our best to get your parts to you as quickly as possible. If you have pictures or videos you would like us to look at, please attach. C'mon, Let's Play! We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. Come 27 hours later, I'm on the phone again Dec. 29, asking them to cancel my order. It's five-alarm fun with the Hilltop Playset from KidKraft. The Galleria, Houston, TX: (281) 729-9144 Westfield Garden State Plaza, Paramus, NJ: (201) 474-7954 Spend some time make-believing in the lower-level playhouse. You may also be asked for your Proof of Purchase if we do not have your warranty already registered with us. For OUTDOOR Swingsets and Playhouses only: Click here. For all items other than Outdoor Swingsets and Playhouses, please enter the batch code below. JavaScript seems to be disabled in your browser. If you have a question about a part, please contact us at customer service: For US and Canada Customers: Telephone: 1-800-933-0771 FAX: (877) 933-0771 Email: customerservice@kidkraft.com. (Files must not exceed 2MB - Delivery within North America usually takes 7 - 10 business days. With four detailed rooms, three floors, a patio and standing over four feet tall, a gliding elevator brings dolls from the first floor to the second and the modern, angled staircase accesses the loft bedroom. jpg, png, pdffiles only). View Costco's Return Policy You can find batch code on the outside of the box. If you have questions about your membership or products you've purchased at Costco, please visit the membership counter at your local Costco or Contact Customer Service. This is extremely important as there are no returns or refunds on parts purchases. Due to the number of parts, size and weight of our products, on some occasion's damage may occur during shipping or transportation. Toys”R”Us is the leading kids store for all toys, video games, dolls, action figures, learning games, building blocks and more. For the rest of the world, expect delivery in 10 - 14 days. jpg, png, pdffiles only), For OUTDOOR Swingsets and Playhouses only: Click here. (Files must not exceed 2MB - Item model number 65956 Manufacturer recommended age 36 months - 8 years Best Sellers Rank #22,324 in Toys & Games (See Top 100 in Toys & Games) #38 in Dollhouses (Toys & Games) #492 in Preschool Dolls & Dollhouses: Customer Reviews Hassle-Free Parts Replacement is one of the core values of the Customer Experience Team at KidKraft! If you have a question about a part, please contact us at customer service: For US and Canada Customers: Telephone: 1-800-933-0771 FAX:(877) 933-0771 Email:customerservice@kidkraft.com, For EU, Middle East, Australia and South Africa Customers Telephone:+31 (0)20 305 8620 Email:europecustomerservice@kidkraft.com. There are several locations where you can locate the Item Batch Number. View Costco's Return Policy Entropy is Australia's number one educational toy shop! Please also choose quantity of the part and the reason for the replacement. Our KidKraft Uptown Dollhouse is big fun for modern imaginations. In some cases where we need more information to make sure you get exactly what is needed, you may be contacted by one of our Customer Experience Team for further details. We value your business and want to ensure your satisfaction. For the best experience on our site, be sure to turn on Javascript in your browser. And with two outdoor areas – including a rooftop patio and an expandable backyard with a pool – there is plenty for kids to explore. If you have a question about a part, please contact us at customer service: For US and Canada Customers: Telephone: 1-800-933-0771 FAX:(877) 933-0771 Email:customerservice@kidkraft.com, For EU, Middle East, Australia and South Africa Customers Telephone:+31 (0)20 305 8620 Email:europecustomerservice@kidkraft.com. In warranty period. in one place. Some cosmetic imperfections such as peeling, warping, seasonal checking or cracking are normal characteristics of all outdoor wooden play equipment, however if you have a part you are concerned about - send us a picture and we will have our Quality Team assess it for replacement. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. The cool fireman's pole provides another level of activity to this three-story fort. For EU, Middle East, Australia and South Africa Customers Telephone: +31 (0)20 305 8620 Email: europecustomerservice@kidkraft.com Outside of the warranty period. For EU, Middle East, Australia and South Africa Customers Telephone: +31 (0)20 305 8620 Email: europecustomerservice@kidkraft.com You can find batch code on the back or bottom of any KidKraft product. For the best experience on our site, be sure to turn on Javascript in your browser. Date of purchase In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. On Dec. 28th I called, and they tell me they cannot cancel my order as the item was "supposed to ship" but they cannot provide me with a shipment tracking information. Customers service assured me they would email me my shipping # within 24 hours. Welcome to Australia's number one destination for all your layby needs. Still waiting for my phone. (Files must not exceed 2MB - The KidKraft Deluxe Double Sided Board Easel enables a fun learning experience for your children. We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. Climb the rock wall ladder up to the next level and try a game of tic-tac-toe with a friend. please do not include the "110" or "231" if your batch code starts with this number. For the best experience on our site, be sure to turn on Javascript in your browser. We do our absolute best to ensure that you receive your product in great condition. free the play Please contact the store for current hours prior to your visit. jpg, png, pdffiles only), Upload your proof of damage We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. ... an ice maker, and a sink to enhance your little one's playtime. To complete your order, please use a desktop or laptop only. This uniquely modern design is laid out between two towers, each standing close to four feet tall. If you enter a batch code other than the batch code displayed on your item the replacement parts you receive will not be compatible with the item in your possession. Our KidKraft Super Model Dollhouse is a modern addition to our classic dollhouse collection. Customer service from catchconnect chat l. 6 out of … JavaScript seems to be disabled in your browser. You can only request parts for one specific item at a time. For the best experience on our site, be sure to turn on Javascript in your browser. To complete your order, please use a desktop or laptop only. The Item Batch Number is specific to the item that you are requesting parts for. (included) Best Sellers Rank #12,723 in Toys & Games (See Top 100 in Toys & Games) #14 in Dollhouses (Toys & Games) #288 in Preschool Dolls & Dollhouses: Customer Reviews You can find batch code in the back of the assembly sheet. If you have questions about your membership or products you've purchased at Costco, please visit the membership counter at your local Costco or Contact Customer Service. Shop an extensive range of meticulously selected high quality toys, specifically designed to enhance your … Upload your proof of purchase These toys and gifts for 3-year-old girls from educational brands like LeapFrog and Melissa & Doug will help inspire creativity and improve social skills. With over 50,000 products to layby across all the big brands, we offer: flexible payment plans no deposit, no interest & free delivery.